Enter and view: Boroughbury Medical Centre
Download (PDF 502.08 KB)Summary of report content
Healthwatch Peterborough conducted an enter and view visit on Boroughbury Medical Centre, a GP surgery serving 25000 patients in Peterborough.
The surgery offers a number of additional/enhanced services such as minor operations, travel clinic ans smoking cessation advice. Th carpark offers 55 spaces with four disabled spaces.
Healthwatch Peterborough collected a feedback survey from 14 people, and findings included:
- The appointments booking system seems to divide opinion with some people telling us they experienced difficulties getting through on the
telephone to make an appointment. It would be helpful for the practice to comment on any improvements they are considering, to address this issue.
- GPs are well regarded – seeing the same GP is highlighted and is likely to reflect this positive view. Although some negative comments were made, continuity of care was sighted here.
- The overall quality, care, treatment and service from the surgery is mostly rated good by those surveyed.
The report contains 7 recommendations, including:
- Consider putting a ‘dark edge’ onto glass walls/doorway in the waiting room to help people with a visually impairment recognise the edge of the door.
- Introduce hand sanitisers on reception.
- Consider introducing signage to explain accessible information and communication support and promote these services in the practice and on the website.
There is a provider response to the report included.