Enter and View: Lady Sarah Cohen House, Barnet
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Healthwatch Barnet conducted an Enter and View on Lady Sarah Cohen House a privately owned residential home in Barnet. The visit was conducted on 4th May 2016.
Lady Sarah Cohen House is a purpose built Jewish residential care home managed by Jewish Care providing nursing care situated on the Betty and Asher Loftus Centre site near Friern Barnet. The home has 120 rooms. On the day of the visit 101 were occupied and 8 rooms were being refurbished.
The visit was arranged as part of Healthwatch Barnet’s enter and view schedule.
Observation by the enter and view representatives reported that:
The enter and view team found this home to be clean and bright with a pleasant welcoming atmosphere. However, after speaking to residents, relatives and staff, they felt there was a definite need to review the staffing. It was apparent that residents and relatives would like to be more involved in care planning. Resident/relatives meetings should be reviewed as well as any feedback received to ensure that they have more of a say in how the home is run.
The follwing recommendations were made as a result of the visit:
1) To review staffing and consider taking on additional permanent staff in light of the needs of the current residents who are mainly high dependency.
2) To review staff appraisal procedures and ensure that staff understand and implement these.
3) To review the use of care plans to ensure that both residents, when able to, and relatives, understand them and are involved in care planning
4) To give feedback to residents and relatives regarding any queries and concerns.
5) To review the use of the television, perhaps surveying residents and relatives for their views.
6) To review the relationship with the visiting GP to address concerns of the residents and relatives.
7) Pay more attention to the use of hearing aids (know how/when to change the battery and check regularly).
8) Where residents are unable to get themselves a drink for themselves, for staff to monitor and assess on an individual basis, and to record in the care plan at what time intervals to offer a drink.
9) To publicise that the interim manager has an open door policy where relatives have the opportunity to pop in to see her if they so wish.
The provider responded to the recommendations stating they would make changes where appropriate to address the concerns raised and thanking the enter and view team for their input.