Blackpool Victoria hospital accident and emergency department patient engagement day

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Summary of report content

This report was written by Healthwatch Blackpool, it was published in February 2017. It is based on comments collected through a survey at a local accident and emergency department.

A total of 15 people including patients and relatives filled out a survey for this report.

The sentiment was mostly positive. There were some comments related to waiting times and wanting to know what was happening during long waits.

Recommendations were made as part of this report. A response has been attached from the provider.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Name of service provider
Blackpool Teaching Hospitals NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
15
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Not known
Does this report feature carers?
Yes
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