Enter and view: Spring Hill medical centre Ardley
Download (PDF 496 KB)Summary of report content
Healthwatch Warwickshire conducted an enter and view visit on Spring Hill medical centre GP surgery in Ardley on the 13th February 2017.
The surgery has 4 GPs + 1 registrar and 3 practice nurses and serves 10200 patients.
Observations from the visit mention that the surgery is a new build (2012) and conforms to current accessibility legislation with bright and clean decoration and furniture and fittings are in good condition. Also noted is that the surgery has an extensive car park with free
parking, there are disabled bays and on-street parking nearby.
36 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent.
Comments from patients included:
“It’s hard to get in for an appointment and see who you want to see.”
“I have to explain again as it’s a different doctor each time”
“Normally tell you when running late”
The report makes three recommendations:
- The surgery look into the concerns raised by the patients in respect of the appointment booking system. Although the surgery has recently implemented an online booking system, there have been changes to the normal booking system and this appears to have caused problems at busy times. A ‘How To’ guide could assist with the concerns raised by patients.
- Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception or the use of the electronic check in or TV system to notify patients of current waiting times.
- Suggestions and complaints box be easier to access by placing it in a more visible place in the waiting area.
The report contains a response from the provider.