Enter and view: Hillgrove residential home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Hazelwell Care Home, a privately run residential home in Birkenhead, providing specialist personalized care for elderly people with varying degrees of dementia Accommodation for up to 23 residents is provided over 3 floors accessed by stairs or lift.

The visit was arranged as Healthwatch Wirral wished to visit in response to feedback they had received about the service.

Conclusions of the Enter and View representatives included:

 At the time of our visit the residents appeared to be well cared for and happy

 A small number of areas within the home would benefit from a refurbishment and the garden at the rear could be improved.

 The computer system used by the home and

demonstrated to Healthwatch Authorised Representatives was comprehensive and professional.

Healthwatch Wirral made 5 recommendations:

» Continue with the programme of refurbishment throughout the home.

» Consider a more stimulating and ‘Dementia Friendly’ environment when planning the refurbishment.

» Consider an alternative to using the child gate to access the basement

The report includes a brief response from the provider.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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