Exploring urgent care services in Bath and North East Somerset

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Summary of report content

This report was written by Healthwatch Bath and North East Somerset following awareness of re-commissioning of local urgent care services in the local area.

The report was published spring, 2017 with a set of focus groups and online feedback being gathered beforehand. The total respondents is unknown.

Overall sentiment was mixed, people at times had good experiences with services such as NHS 111, but others were warning people not to use this service if they have complex or urgent need.

A set of recommendations is included in the report. Providers have responded to some of the recommendations.

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General details

Local Healthwatch
Healthwatch Bath and North East Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
NHS 111
Ambulances and paramedics
Name of service provider
Bath and North East Somerset Clinical Commissioning Group, Wiltshire Clinical Commissioning Group, Swindon Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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0
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