Enter and view: Kingfishers
Download (PDF 249.11 KB)Summary of report content
This is an enter and view report conducted by Healthwatch Bucks 18 October, 2017. During the visit Healthwatch representatives spoke to 14 people, which included a mix of staff, residents and relatives. The visit was unannounced but a two week window was given for the visit.
Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.
Recommendations were made as part of this report. A response from the home manager has been attached.
Summary of recommendations:
- Switch off the TV in the lounge when activities are taking place.
- Install grab rails in the hallway toilet andimprove signage with either a bigger ‘Toilet’ sign or else a picture.
- Invest in a range of cutlery to assist those with different needs to help themselves to eat.
- Ensure all staff have training on hearing aids and hearing loss.
- Ensure residents have more opportunities to have full bathsrather than just bed baths.
- Accommodate personal tastes and so encourage residents to drink sufficient fluid.