Enter and view: The Wingfield
Download (PDF 479.33 KB)Summary of report content
Healthwatch Wiltshire conducted an enter and view visit on The Wingfield care home, a privately run nursing home with capacity for 87 residents and includes specialist units for residents living with dementia called Memory Lane and The Lodge.
This enter and view visit was conducted as part of Healthwatch Wiltshire’s Quality Monitoring work programme. The team spoke to the
manager, five further staff members, ten residents, six relatives or friends and a GP and community nurse who were visiting residents at the home during their visit.
Observations from the enter and view representatives included:
- They found the home to be clean, light, attractively decorated and well furnished. The atmosphere seemed pleasant, relaxed and calm.
- In general, residents and their relatives spoke positively about how the home is currently being managed and the care and support being provided to residents.
- There was a full complement of staff on duty when they arrived. This was primarily made up of permanent staff, plus three agency workers who were covering staff absences.
The report contains 7 recommendations for the home:
1. Ensure that all residents and/or their relatives are included in care plan reviews with the objective of ensuring that they are person centered, and reflect individual preferences for example choices of activities and using preferred name or title for residents.
2. Further develop opportunities for residents and relatives to give feedback and make suggestions, enabling anyone who wishes to share their views to do so.
3. Monitor and review hand overs to night staff and the support provided to residents at night to ensure that care standards are the same as those offered during the day.
4. Review the security arrangements in respect of people entering the home.
5. Promote and advertise to residents and relatives the range of activities on offer to ensure that all residents have opportunities based on their individual choices.
6. Regularly review the rotating menu with the aim of offering greater variety of meals which incorporate suggestions from residents and their relatives.
7. Ensure that signage is consistent throughout the home using clear pictures and words, promoting independence and enabling residents to find their way to the appropriate rooms and to easily read notices about activities and events.
There is a brief response from the provider included in the report.