Stroke support services in County Durham

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Summary of report content

This report was written by Healthwatch County Durham following feedback from local residents on the topic of the stroke support closing.

The report was published October, 2017 with a set of survey work being completed beforehand. A total of 155 responses were gathered with these completed online, by post and face to face.

Overall sentiment was mixed, several areas of need for improvement were found.

A set of recommendations is included in the report. No response from related providers is attached, however this report was done in collaboration with local CCG commissioners and is likely to have been seen by them.

Summary of recommendations:

- There needs to be a clear pathway of support for patients who have strokes. This should include support for those who suffer from TIA.

- All patients should be given a care plan, either on discharge or shortly after they return home. Care plans should be discussed with patient and carers to help them understand what support can be provided. These plans should be person-centered and appropriate for the needs of the individual, we recognise that some will be very simple, but being personalised is so much more useful than just being given a leaflet.

- There should be clear and simple literature giving patients, families and carers information about the support available in their locality.This should include emotional/mental wellbeing support as many patients told us they had struggled emotionally to come to terms with the effects the stroke had on their lives.

- Patients should be given advice from appropriately trained practitioners about healthy lifestyles and what preventative measures they can introduce into their daily living.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Public consultation and engagement
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS Durham Dales, Easington and Sedgefield Clinical Commissioning Group (DDES CCG), NHS North Durham CCG
Primary research method used
Interviews
Survey

Details of health and care services included in the report

Details of health and care services included in the report
District nurse and community nursing
Name of service provider
NHS Durham Dales, Easington and Sedgefield Clinical Commissioning Group (DDES CCG), NHS North Durham CCG

Details of people who shared their views

Number of people who shared their views
155
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
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0
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