Enter and view: Sunrise

This is an enter and view report conducted by Healthwatch Bucks 12 January, 2018. During the visit Healthwatch representatives spoke to 21 people, which included a mix of staff, residents and relatives. The visit was unannounced though a window of two weeks was given for the visit.

Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendations:

- Ensure all staff wear name badges if this is the home’s standard practice.

- Give residents the option to remain in their rooms, on the secondfloor, if they would like to.

- Develop pictorial menusand pictorial activity calendarsto assist those living with dementia.

- Ensure there are pictorial signs on communal doors throughout thehome e.g.the toilet.

- Maintain a consistent temperature in the home that is neither too hot nor too cold.

- Make more use of the large second floor balcony.

- Remind those with sight loss are to use magnifying glasses and other aids and supports them with large print and audio books.

- Look to bring in Pets as Therapy or other regular animal therapy visitors.

- Buy adult kits e.g. buy a low count aida kit for an adult rather than use a children’s kit.

- Continue to encourage residents living with dementia to interact with each other and the activities available.

- Consider show someone with dementia, in their bedroom, can easily call for attention.

- Ensure cold drinks are regularly within arm’s reach of residents on the second floor.