Enter and view: Merseyview care home
Download (PDF 255.81 KB)Summary of report content
Healthwatch Wirral conducted an Enter and View on Merseyview Residential Home, a privately owned care home in Wallasey providing personal care for up to 12 people, on the 7th December 2017.
The visit was a 'Green visit', which is a snapshot view of the service and findings are reported as they are found at the time of the visit.
Observation by the Enter and View representatives reported staff were observed treating residents with dignity and respect. They were cheerful, fully engaged and appeared to know the residents well.
Residents commented that:
“Staff are wonderful, they really care”, “This home is much better than the last one I lived in”, “I hope I live long enough to enjoy many more years here”, “Staff cannot do enough for you, the atmosphere is pure happiness”, “ The food is really good”.
A relative of a resident commented “I am very happy with my mother’s care which is based on her individual needs”.
The enter and view representatives concluded that:
- The residents were smartly dressed and looked well cared for and content.
- The home was warm and welcoming and it was obvious that residents enjoyed living at Merseyview.
- Staff and management appeared to be genuine and caring.
Recommendations/considerations from the visit were:
- Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently.
- Continue to work on any recommendations/actions advised by CQC.
- Ensure that visitors sign in and are advised to use the hand gel for infection control purposes.
The report includes a response from the provider which states "Your observations of the visitor’s book are noted and we will ensure that this is always kept up to date. Hand gel is provided at numerous locations throughout the home but on the date of your visit there was none in the hallway. We have now provided hand gel in this area for visitors to use when they sign in."