Enter and View: Ilkeston Treatment Centre

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Summary of report content

Healthwatch Derbyshire undertook an announced/unannounced visit to Ilkeston Treatment Centre on 9 and 22 November 2017.  They wanted to understand how the newly configured service run by the Derbyshire Recovery Partnership (DRP) was working for people with alcohol and drug addictions.  They spoke to ten service users and six staff.

Key findings:

  • Service-users and staff appeared very satisfied overall with the service which was noted to have improved since the new DRP service had been introduced
  • A broad range of rehabilitative/recovery arrangements are in place to complement the treatment service.

The report contains one recommendation about the timing of services offered and a response from the provider.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Services for people with drug, alcohol and other addictions
Name of service provider
Derbyshire Recovery Partnership

Details of people who shared their views

Number of people who shared their views
16
Seldom heard groups
People with or recovering from addictions
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