Enter and view: Bankgate (Swadlincote) Resource Centre

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Summary of report content

Healthwatch Derbyshire undertook an announced enter and view visit to Bankgate Resource Centre, a service that provides support to people addicted to drugs and alcohol on 6 and 15 November 2017.  They wanted to understand how this new service met the needs of its users. They spoke to ten service users and five staff.

Key findings

  • All service-users had been using the service between 2-15 years except one who had been attending for nine months
  • Since the inception of the DRP clients perceive that there has been increased staff support and better structures in place
  • The clients generally appear to be offered good Key Worker support and continuity
  • There is good communication between the service and GPs
  • The reception and waiting area requires some design reconsideration
  • The non-attendance rate was high during an afternoon period on one of the visits dates

The report contains five recommendations about the building, information and referrals and a response from the service provider.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Referrals
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Services for people with drug, alcohol and other addictions
Name of service provider
Derbyshire Recovery Partnership (DRP)

Details of people who shared their views

Number of people who shared their views
15
Seldom heard groups
People with or recovering from addictions
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