Enter and view: Abbey Court care home follow up

Healthwatch Staffordshire conducted an enter and view visit on Abbey Court care home in July 2017, and this report focuses on the follow-up visit on the 12th February 2018.

Following the previous visit, Healthwatch Staffordshire noted several areas of concern and made recommendations. The provider responded quickly and advised of multiple actions they had taken or would be taking to address these concerns. This visit was to see the improvements

that have taken place.

Observations from the visit included:

- There was still an unpleasant odour of urine as we entered the home. The manager said that they were awaiting new deodorants which activated when a door was opened, so this should help.

- The residents look clean and tidy. The interaction between the staff and residents that we observed on this visit was good. The home was preparing for lunch at the time of our visit, so we were unable to observe any activities taking place with the residents.

- The Nursing Floor is managed by a Clinical Lead and the Residential Floor had a dedicated Supervisor. The manager advised that Clinical Lead and the Supervisor were continuing to monitor the staff interaction with the residents and that the staff received regular supervisions in order to maintain standards.

There were no recommendations in this follow up report, but it does incorporate the responses from the service manager to recommendations made in the previous visit.