Long Term Plan Kent & Medway Report

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Summary of report content

NHS England published the NHS Long Term Plan (LTP) in January 2019. Together with their STP, Healthwatch Kent & Healthwatch Medway agreed to focus on children and young peoples’ services. They engaged with 297 people across the area via face-to-face or online survey as part of the network-wide LTP project. 

The findings in the report include that people wanted their views & experiences taken seriously by health professionals, they wanted to be involved in decisions about them and that gaps and inconsistency in the services they used matters most to them. People said that the community midwifery team in Medway and access to Sexual Health clinics across Kent and Medway worked well for them. Also, children who were entitled to free dental care, visited an NHS dentist. The top three areas for improvement included waiting times to access mental health services, for young carers to be taken seriously in decision making and special clinics for young people for advice & information.

The report gave six recommendations to improve services for children and young people and contains a response from the Kent and Medway STP.

 

 

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General details

Local Healthwatch
Healthwatch Kent
Healthwatch Medway
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS England
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Sexual health
Maternity care
Name of service provider
Kent & Medway STP

Details of people who shared their views

Number of people who shared their views
297
Age group
All
Gender
All
Sexual orientation
Heterosexual / Straight
Does this report feature carers?
Yes
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