Long Term Plan West Yorkshire & Harrogate Report

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Summary of report content

Five local Healthwatch contributed towards the West Yorkshire and Harrogate STP based report. This work was part of the NHS Long Term Plan (LTP) network-wide project. Overall, 1806 people were engaged with responses collected from both surveys and focus groups. 

The findings of this report included people wanted support from the NHS and its partners to make it easier and affordable to keep fit and eat healthily. People want the NHS to provide easier access to appointments, mainly with their GP but also with hospitals. It was reported that mental health services need to be more accessible for people of all ages, with shorter waiting times and easier and quicker assessments. People want to see more of a focus on prevention of poor mental health through raising awareness around looking after your mental health and how to help yourself. However, having more than one condition often makes it harder to get initial support, especially if you have non-physical conditions. Respondents feel that ongoing support could be improved if it were made more reliable and personalised and if it recognised their emotional needs. Cancer services often provide effective communication, whereas mental health and autism services’ communications are often felt to be inadequate. 

The reports is to be shared among local residents and the West Yorkshire and Harrogate Health and Care Partnership. A response from the Health and Care Partnership was included to outline the next steps. 

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General details

Local Healthwatch
Healthwatch Bradford
Healthwatch Calderdale
Healthwatch Kirklees
Healthwatch Leeds
Healthwatch North Yorkshire
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS England
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Oncology and cancer care
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
1806
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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