Long Term Plan South East London Report

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Summary of report content

The aim of the research was to obtain views and experiences of south east London residents to support local implementation of the NHS Long Term Plan. This was part of the network-wide NHS Long Term Plan (LTP) project. The research was carried out across south east London, including the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark. Each local Healthwatch carried out individual engagement in their own borough. A two-pronged approach of surveys and focus groups was used to gather feedback. In relation to surveys, a specific conditions survey and a general survey were carried out. They engaged with 997 people. 

South east London residents were asked what would help live a healthier life. Overall, residents were aware that they should eat healthily and take regular exercise, but felt that access to clean green spaces, monetary constraints and busy lifestyles were barriers to making this a reality. It was also paramount to residents that the link between mental and physical health is made to help them live a healthy life. In addition, South east London residents were asked what would help them manage and choose support. Once again, residents highlighted the need to be able to access local services in a timely manner. This is a clear priority throughout the region. Early access and prevention was a significant theme for those with lived experience of mental health issues and parents/carers. Barriers to early access to services included individuals acknowledging they made need help, fear of the possibility of being sectioned after asking for help, carers not being included in decisions, not being listened to, a lack of face to face assessments and poor communication between departments.

Six recommendations were made about the following topics: getting the best start to life, young people's mental health, daytime hospital appointments, accessing care, social isolation and charities, and services working together. This report contains a response from Our Healthier South East London. 

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General details

Local Healthwatch
Healthwatch Bexley
Healthwatch Bromley
Healthwatch Greenwich
Healthwatch Lambeth
Healthwatch Lewisham
Healthwatch Southwark
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Services for people with a learning disability
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
997
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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