Enter and View: Autumn Grange Care Home

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Summary of report content

On 20th February 2019, Healthwatch Derbyshire undertook an Enter and View visit to Autumn Grange Care Home which provides residential and nursing care for the elderly, including those with dementia. Their purpose was to assess the service in terms of quality of life and quality of care and identify areas of resident satisfaction, good practice and areas of improvement.

They found good staff-resident relationship and appropriate staffing levels; adequate dementia-friendly signage and information throughout the home; wide range of activities advertised using pictures and words; and well-kept exterior of the home. The report also highlights elements of good practice observed during the visit.

The report made five recommendations and contains a response from the providers for each.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Monarch Healthcare

Details of people who shared their views

Number of people who shared their views
11
Age group
All
Gender
All
Does this report feature carers?
Yes
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