Enter and View: Westleigh House

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Summary of report content

On 10th April 2019, Healthwatch Warrington carried out an Enter and View visit to Westleigh House, a home to 19 people with long-term mental health problems. Healthwatch Warrington had been made aware that the function of the home had changed recently to allow short-term placements and breaks away from a permanent home elsewhere. The team wanted to find out what, if any impact this had on those residents who lived there since it opened about 30 years ago.

The team reported a positive feedback about Westleigh house. The home was found to be clean and tidy with information for residents and visitors displayed at the reception area. Activities and leisure were well catered for and residents had a high degree of freedom to make visits into Warrington by themselves. Catering arrangements were also satisfactory, and all food was prepared in the home's kitchen.Staffing was stable with very low turnover and staff were respectful and interacted well with the residents.

The report recommended that redecoration and flooring in social areas is undertaken. There was no response from the provider to the recommendation but they were encouraged by the positive feedback in the report.

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
2
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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