A thematic review based on Healthwatch Milton Keynes’ care homes Enter and View programme

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Summary of report content

Healthwatch Milton Keynes have written a thematic report that is available to all care homes. During their Enter and View visits, similar themes emerged and individual visits built a consistent picture of residents’ experiences in terms of good practice, and what could be better. Although their findings relate to the sample of Care Homes visited, they felt that these themes were likely to reflect the experiences of many more Care Home residents across Milton Keynes.

They collected views from 102 people in 16 Care Homes in Milton Keynes during the Enter and in Milton Keynes programme between September 2018 and March 2019.

We spoke with residents and their families about:

• Social interaction & activities

• Staff

• Premises

• Food

They made a total of 85 recommendations of which 46% of Care Homes have committed to address, or have already implemented.

Proportion of Recommendations by category:

  • Social engagement 35%
  • Staff 32%
  • Premises 18%
  • Food 13%

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
102
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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