Enter and view: Washington Manor Care Home

Healthwatch Sunderland conducted and Enter and View visit to Washington Manor Care Home in April 2019. The care home supports 68 residents who require general residential or Enduring Mental ill-health (EMI) residential care. Questionnaires were completed by 4 residents, 5 staff members and 2 visitors. 

Residents, staff and visitors spoke positively about the management of the care home. Staff stated that they do not have enough time to care for the residents but are well skilled. All staff had a good knowledge of each resident and their changing needs were accounted for. A range of activities are on offer and there is the opportunity to engage in past hobbies as well. All of the residents who were supported by the Healthwatch Team to complete the survey spoke mostly favourably about the quality of food at the home and stated that there are choices made available for them. A GP from this surgery attends the home on a weekly basis to visit residents. The home also has regular visits from a Chiropodist, Vision Care Opticians and District Nurses, but no residents reported that they had been visited by a dentist. The cultural, lifestyle and personal needs are met by the staff and the care they receive in the home. When asked how they and their relative can have a say in how the home is run, the relatives stated that there is a monthly meeting, where comments and feedback can be given and that they had witnessed a questionnaire asking for feedback. The home provides a physical environment which is suitable for the needs of the residents. 

No recommendations were made in this report.