Enter and view: Hinstock Manor Residential Care Home

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Summary of report content

Healthwatch Shropshire conducted an announced Enter and View visit at Hinstock Manor Residential Care Home on the 27th March 2019. They spoke to two members of staff and nine residents. They observed the environment and completed an observation checklist based on The King's Fund environment assessment tool: 'is your care home Dementia friendly?'. 

They found that staff worked effectively and care, the decor was not Dementia friendly, the new decor and bedrooms were light and airy, and residents were supported to make their own choices.

Healthwatch made the following recommendations; to ensure redecoration is consistently 'Dementia Friendly' across the whole home with particularly attention to carpet choice, toilet seats, signage, handrails and lighting, to ensure the outside area is safe and secure, to update their website, to increase font size on the menus, and to include more exercise in the activities. 

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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