Enter and View: Windsor Intermediate Care Unit

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Summary of report content

Healthwatch Milton Keynes were invited by the Central North West London’s (CNWL) Home 1st Service Manager, and from the Windsor Intermediate Care Unit Team Manager, to come and see the progress they had made against their recommendations.

The report found that all the previously made recommendations were either completed or in progress.  Also, the level of commitment to good patient experience and outcomes displayed by the management and all staff on the Unit was impressive.  

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
2
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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