Quarterly report: January - March 2019

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Summary of report content

Healthwatch Lincolnshire reported on the work carried out from January to March 2019. This work included: supporting NHS England, Healthwatch England and the Lincolnshire STP Programme Board through engaging with the public on the NHS Long Term Plan; formally asking the four Lincolnshire Clinical Commissioning Groups about how they are supporting the improvement of GP services; running a YourVoice@HWL event on integrated neighbourhood working; attending meetings to represent local patients, carers and service users' interests; and gathering the views of people who use local healthcare services. The report outlines Healthwatch Lincolnshire's visits to providers, Enter and View visits, and signposting activity, as well as an upcoming project on people's experiences of stroke services in Lincolnshire.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Parking and transport
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Referrals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Emergency department (inc A&E)
Adult social care, including care packages and social workers
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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