Follow up report on the investigation to improve mental health services

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Summary of report content

This follow up report tells us about the improvements that have been made to mental health services in Birmingham as a result of Healthwatch Birmingham's previous investigation in this area. Further feedback is reported in this report following the initial impact report.

In response to a Healthwatch Birmingham report, Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) has improved medicine management for patients to ensure greater efficiency in delivering medication to patients and improved communications for service users who want to contact the service. This report goes into further details about the specific changes that have been made.

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General details

Local Healthwatch
Healthwatch Birmingham
Publication date
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Remote appointments and digital services
Written information, guidance and publicity
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Staffing - levels and training
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Other

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
No
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