Patient and public involvement in nursing and residential homes
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Healthwatch Birmingham conducted an investigation based on Enter and View visits to four nursing and residential homes. These visits helped Healthwatch Birmingham respond to Birmingham City Council’s (BCC) consultation on its proposed Adult Social Care Commissioning Strategy.
The report has helped improve the process for BCC and BCC-funded providers to hear the views of service users and their relatives and carers. As a result, BCC is considering the options for independent review of residents’ involvement to assure the quality of feedback mechanisms that providers have in place. Healthwatch Birmingham is: running two workshops for service providers based on Healthwatch Birmingham’s Patient and Public Involvement Quality Standard (Autumn 2018); being provided with opportunities by BCC to increase the number of providers using Healthwatch Birmingham online; working with BCC to ensure they have real-time access to the feedback that is shared through a feedback widget; and has agreed pathways to escalate concerns of a serious nature with Birmingham City Council.