Enter and view: Arran Manor Residential Care Home

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Summary of report content

Healthwatch Havering conducted a second enter and view visit to Arran Manor Residential Care Home on 10th December 2018. They spoke to 4 people during this visit.

This care home can accommodate up to 22 people. There were 12 care staff, with 3 support staff and 1 cook at the time of the visit. There are comprehensive handovers at the end of each shift with all Carers involved. 95% of the people living at Arran Manor had varying degrees of dementia and varying degrees of communication difficulties. Care plans for residents are reviewed annually and include activities that the individual enjoys. However, an activity coordinator is not employed. All medication is stored in locked cupboards and residents have access to a chiropodist, optician, and a dentist.

Healthwatch Havering found the home exemplary and did not wish to offer recommendations.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Arran Manor Residential Care Home

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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