Enter and view: Hawthorne Medical Centre Swindon

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Summary of report content

This was an announced Enter and View visit.

HW Swindon have commissioned SAM to undertake this work and the Quality Checkers were looking at the surgery primarily through the eyes of people living with a learning disability or on the autistic spectrum.

Sometimes Enter & View visits are an opportunity to see and hear about good practice and tell others too.

full set of recommendations is on page 15-17.

 Consideration should be given to signage and access.

 Consideration should be given throughout to the provision of information, its format and display particularly in relation to Easy read documents and the Accessible Information Standard.

 Consideration should be given to the points raised in the discussion with patients and staff.

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Remote appointments and digital services
Public consultation and engagement
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Name(s) of the partner organisation(s)
SAM
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
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