Darent Valley Hospital appointment experience for dementia patients

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Summary of report content

A Healthwatch Kent report in partnership with Alzheimer's & Dementia Support Services investigating how easy it would be for a patient with dementia to attend a hospital appointment at the Darent Valley Hospital.

The report covers: Access, booking appointments, building and facilities, communication between staff and patients, decor, engagement, information providing, quality of appointment, quality of staffing, support and safeguarding.

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Alzheimer's & Dementia Support Services
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Memory clinic
Name of service provider
Darent Valley Hospital

Details of people who shared their views

Number of people who shared their views
0
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