Enter and view: Latham House Medical Practice Melton Mowbray

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Summary of report content

Healthwatch Leicestershire carried out an announced enter and view at the Latham House Medical Practice Melton Mowbray in September 2018 and has five recommendation areas. The report includes views from the public and a member of staff.

The report covers: access, booking appointments, building and facilities, car parking access, cleanliness hygiene and infection control, communication between staff and patients, complaints procedure, decor, information providing, prescriptions, quality of appointment, quality of staffing and staff attitudes.

Recommendations in the report: shorten appointment waiting times, improve the quality of clinician interactions, make it easier to change doctors, improve the visibility of complaint and feedback procedure, improve layout and position of noticeboards, consider promotion of changes to opening time and self-referral services in the local press.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
General outpatients and hospital-based consultants
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Latham House Medical Practice

Details of people who shared their views

Number of people who shared their views
26
Age group
All
Gender
All
Sexual orientation
Not known
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