Healthwatch Lincolnshire Patient Experiences November 2017

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Summary of report content

This report is a general patient experience report with all the experiences received by Healthwatch Lincolnshire during the month of November 2017.

The report is general and comments are from every part of health and social care and pertain to access, administration, treatment/care and patient rights and wellbeing.

There is a mixture of positive and negative and neutral feedback.

The actions of Healthwatch Lincolnshire have been indicated in pink text where there was an action following a piece of feedback or complaint.

There were no formal recommendations within the summary of the report, the recommendations are individual to the feedback.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Complaints
Consent, choice, user involvement and being listened to
Diagnosis
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
Other
General outpatients and hospital-based consultants
Oncology and cancer care
Cardiology/heart medicine
Rehabilitation/enablement
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Critical care, acute care or High Dependency Unit
Inpatient care/General inpatients
Memory clinic
Dentist
Diabetes care
Ear, nose and throat, audiology and maxillofacial services
Palliative/end of life care
Gastroenterology: digestive, intestinal, and bowel services
Nutrition and dietetics
Obstetrics & Gynaecology
Speech and language therapy; occupational therapy; other allied health professions
Paediatric care
Pain management
Pharmacy
Hospital-based psychiatric care
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Sexual health
Urology
Emergency department (inc A&E)
Community Mental Health Team (CMHT) and specialist MH services
Services for people with a learning disability
Mental health crisis service
Adult social care, including care packages and social workers
Home care/domiciliary care including personal assistants and personal budgets
Care home
Respite Care

Details of people who shared their views

Number of people who shared their views
257
Age group
All
Gender
All
Types of disabilities
Learning disability or difficulties
Other
Types of long term conditions
Dementia
Other
Asthma, COPD or respiratory condition
Blindness or severe visual impairment
Cancer
Deafness or severe hearing impairment
Diabetes
Cardiovascular condition (including stroke)
Learning disability
Does this report feature carers?
Yes
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