GP website audit

The purpose of the audit was to see to what extent GP Practice websites are providing clear and consistent information in easy to access

formats, to highlight any areas of good practice and to inform local communication strategies about further opportunities to support website development.

Healthwatch Wigan and Leigh decided to review Wigan and Leigh GP websites, and to see to what extent GP cluster areas as a whole are using these key communication tools to help patients to keep informed about local developments in health and to engage with health services digitally.

All of the Wigan GP practices were found to have a website, overall the websites found were functional and had relevant information on them for patients, and many Wigan GP Practice websites did have a translate function and/or information in multiple formats online.

However, there was some inconsistency in the use of terms and clarity of information present both between individual GP

Practices within clusters and across the clusters as a whole together with websites not mentioning the new primary care roles and information for patients about Extended Hours and of Out of Hours Services was found to be patchy.