Quarterly Intelligence and Policy Report

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Summary of report content

Healthwatch England reports on the key themes in its evidence received during the period April to June 2018.  During that period, it  heard from 27,014 people.

The report covers:

  • Key issues in primary care including access to medication, booking GP appointments, access to NHS dentistry and the service provided by NHS 111
  • Access to BSL interpreters in hospital, long waits in A&E
  • Access to reliable domiciliary care services
  • Limits on the talking therapies services
  • Feedback about people with dementia and people who are homeless

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Healthwatch England General Insight Review
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Discharge
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
NHS Hospital Trusts
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
NHS 111
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
27,014
Types of long term conditions
Dementia
Seldom heard groups
Homeless people
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