Annual report 2017/18
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General details
Local Healthwatch
Healthwatch Herefordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Complaints
Diagnosis
Discharge
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment
Methodology and approach
Was the work undertaken in partnership with another organisation?
No
Primary research method used
Consultation
Deliberative event
Engagement event
Interviews
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced
Details of health and care services included in the report
Details of health and care services included in the report
Dentist
General Practice (GP)
NHS 111
Inpatient care/General inpatients
Memory clinic
Ear, nose and throat, audiology and maxillofacial services
Palliative/end of life care
Emergency department (inc A&E)
Services for people with a learning disability
Mental health crisis service
Adult social care, including care packages and social workers
Services for people with drug, alcohol and other addictions
Home care/domiciliary care including personal assistants and personal budgets
Other
Name of service provider
various providers
Details of people who shared their views
Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Seldom heard groups
People with or recovering from addictions