Primary care trends analysis - London Road Medical Practice
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This report examines important aspects of the service provided by the London Road Medical Practice in Croydon. The findings are from July 2014 - January 2016. The categories analysed are :
- Appointment booking
- Wait at appointment (waiting times and environment)
- Clinical treatment (quality of treatment including choice and involvement in decisions)
- Staff attitude (attitude of receptionists, clinicians & nurses)
- Administration (back office /administrative functions)
- Communication (advice and information including language and sensory requirements)
The data collected was 92 % from NHS Choices, 5% from Asian elders and 3% from VoiceAbility.
According to the comments, the overall sentiment about the service as a whole was 72% positive with clinical treatment the most commented on service aspect, and 91% positive sentiment . Comments suggested people are clearly satisfied with the quality of treatment received.
Staff attitude was also a popular topic and got 82% positive comments.