Experience of health, care and community services October to December 2023
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Healthwatch Harrow report on trends in the feedback they received in Q3 2023-24. During this period, they heard from 832 people.
Satisfaction has improved by 2% this quarter, standing at 81% positive and 19% negative. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement, communication and support. Service access remains as a leading negative topic.
Satisfaction with information, involvement and support has not changed this quarter, remaining at 85% positive and 15% negative, according to comments. Complaints are down by 6% on communication, while up by 2% on user involvement and by 1% on support.
Comments suggest satisfaction with quality and empathy has improved by 1%, standing at 89% positive and 11% negative. People continue to report good levels of quality and empathy across services.
Access to services satisfaction has improved by 16% this quarter, standing at 63% positive, 36% negative and 1% neutral.