Enter and view: Avon and Wiltshire Mental Health Trust

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Summary of report content

The purpose of this enter and view was to gather feedback from residents about their experiences of care at Mason and Oakwood wards. Healthwatch Bristol also aimed to find out what visitors, carers and staff think of the wards and follow up on our recommendations from Healthwatch Bristol’s visits in autumn 2015.

Overall, Mason and Oakwood wards were commended for their caring, hardworking staff team and well-liked managers. Oakwood’s full activity timetable and food options were highly praised by service users and development opportunities were highly praised by the Mason ward staff team.The report stated more could be done, to improve and expand accessible communication like “easy-read” on both wards. Healthwatch Bristol had slight concerns about the alarm system and heard from one service user that snacks were not available at Oakwood (although another service user said they were available.)

The report identifies 5 recommendations from the visit. Their is no response from the provider in the report.

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
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