GP review 2018, Brighton and Hove
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Healthwatch Brighton and Hove conducted an extensive review into patient experience at GP practices across the area. The review collected feedback via survey, from a total of 1483 patients who attended all 40 practices operating in 2017. The review was carried out beyween June and October 2017.
They also visited 30 practices and conducted an observational review to assess the practice environment. The review considered hygiene in public areas, comfort of waiting area, information provided, signage and access to toilets. They also gathered further information from practice managers on the facilities and services of practices.
The results of this survey were mainly positive but a few areas showed room for improvement and recommendations were made as follow:
Improve consistency of quality across practices
Reduce patient caseloads for certain practices
Lower urgent appointment wait times
Lower GP routine appointment wait times
Ensure all practices offer weekday evening and Saturday hours
Maximise use of phone consultations
Encourage patient use of online booking
Ensure all practices have efficient and patient-friendly phone booking systems
Lower appointment wait times on day
Practices should accommodate patients’ preference for own doctor
Encourage use of pharmacies for non-emergency medical help
Improve disabled-friendly seating in waiting rooms
Reduce long waits for referrals to specialist treatment
No response was included in the report.