Access to GP Practices Survey Report, Bracknell Forest

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Summary of report content

This survey was completed as GP Services, particularly access to and ability to make an appointment at a convenient time and in a timely manner, remains the topic Healthwatch Bracknell Forest receives the most feedback on.

A survey was carried out over a 10 day period from 17th October 2017.

176 Sueveys were completed and the following GP surgeries were mentioned:

Binfield Surgery, Boundary House Surgery, Crown Wood Medical Centre, Easthampstead Surgery, Evergreen Practice, Forest Health Group, Gainsborough Practice, Great Hollands Practice, Green Meadows Surgery, Heath Hill Surgery, Ringmead Medical Practice, Waterfield Practice.

As a result of this survey and the mainlt negative experiences recorded, in June 2017, Healthwatch Bracknell Forest took part, over 2 days, in the development of a training course for BACCG for reception and administration staff in customer service –providing the patient’s perspective.

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General details

Local Healthwatch
Healthwatch Bracknell Forest
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Patient experience
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Bracknell and Ascot Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
176
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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