Enter and view: Brookhouse medical centre

Download (PDF 1.8 MB)

Summary of report content

This Enter and View report was conducted at the Brookhouse Medical Centre, Blackburn. Healthwatch Blackburn with Darwen conducted a visit to the practice.

During the Enter and View 19 people were spoken to, which included patients, carers/family, and staff.

The report suggests that Brookhouse Medical Centre received mixed reviews from people engaged with during the visit. Whilst people were generally content with the GPs and the practice surroundings, they were concerned about getting appointments and the amount of time they have in appointments.

A number of recommendations were made, these tend to focus on improvements to the practice waiting room and also ensuring staff are trained for all types of patient need. There is a response attached which addresses the recommendations.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Blackburn with Darwen
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Brookhouse Medical Centre, Blackburn with Darwen Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
19
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.