Pharmacies in Central Lancashire
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Healthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen were approached to help Community Pharmacy Lancashire gain feedback on their services to the public across the county of Lancashire. The three local Healthwatch organisations of Lancashire collaborated and developed a programme of work which ran from January 2017 to March 2017.
They visited 24 different pharmacies across Lancashire, including Blackpool and
Blackburn with Darwen. Healthwatch Lancashire and Healthwatch Blackburn with Darwen spoke to people at six pharmacies within the Central Lancashire Local Delivery Plan area. 61 people shared their views and experiences.
They asked people about accessing pharmacies and why they chose the pharmacy they attended, about their awareness and use of community pharmacy
services, the quality of care provided, whether using the pharmacy means that they use other health services differently, and their awareness, use and helpfulness of the Electronic Prescription Service.
97% of people said they had not had difficulties in attending the pharmacy, 81% of people said they were aware of the services available at the pharmacy, the majority said they were happy with the service provided at the pharmacy and many
referred to the service being very good because of the staff.