Patient Experience St Helens and Knowsley Hopsital, Q1 2013/14
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This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital.
This report covers Quarter One of 2013/2014 (April to June 2013). 40 comments were collected in this period. The comments related to the following areas:
Access to Service
Cleanliness & Infection Control
Communication
Coordination of Services
Dignity & Respect
Equality
Food & Hydration
Patient Transport
Prescriptions
Quality of Treatment
Records Management
Staff Attitudes
Waiting Times.
There were more negative comments than positive.
The provider responded and stated that changes would be made where this report highlighted issues.