Patient Experience Report Aintree University Hospital Quarter Two 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they receive from the public regarding Aintree University Hospital NHS Foundation Trust.

This report covers Quarter Two of 2013/2014. 45 comments were collected in this period. Sentiment was mixed and the comments related to the following areas:

Care & Compassion, Dignity, Hygiene, Nutrition & Hydration, Communication, Waiting for appointment, Waiting at appointment, Discharge, Accessibility, Quality & Safety, Staff Attitudes, Coordination of services.

A number of recommendations were made as a result of the comments and no response from the provider was included in this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Food, nutrition and catering
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Other
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Discharge lounge/ discharge team/ discharge to assess
Emergency department (inc A&E)
Name of service provider
Aintree University Hospital NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
45
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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0
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