Patient Experience Report Mental Health Services Qtr 4 (2015/16)

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding Mental Health Services in Knowsley. Most of the comments related to services provided by 5 Boroughs Partnership NHS Foundation Trust.

This report covers Quarter Four of 2015/2016. 46 comments were collected in this period. Sentiment was positive and the comments related to the following areas:

Staff attitudes

Cleanliness and Hygiene

Food & Nutrician

Waiting Times.

Recommendations were made around Activities, Food and Communications.

No response from the provider was included in this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
5 Boroughs Partnership NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
46
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
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