Accident & emergency department Southport & Formby district general hospital - We listened, you said July 2017
Download (PDF 939.78 KB)Summary of report content
This report shares feedback we received from patients visiting the Accident & Emergency department on Monday 17 July 2017 at Southport & Formby
District General Hospital. As this visit was undertaken at A & E departments across Merseyside & Cheshire, this report shares data which Healthwatch
organisations picked up across the area.
The report is by Healthwatch Sefton but was done in partnership with several Healthwatch in the wider area.
There are recommendations in this report.
- Access to refreshments for patients in the waiting area to be reviewed. Review to include access to healthier options and option for a water cooler to be installed.
- Board which updates waiting times within the department to include the date and time it has last been updated.
- Trust to review how reception/ triage staff support patients in the waiting area. Do staff ask patients if they are on their own/ is there anyone they
- can contact (in particular elderly frail individuals)
There are follow up actions in this report.
The actions include responses from the trust.