Aintree University Hospitals Trust Service User Report Qtr. 1 (2016-17)

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding Aintree University Hospitals Trust .

This report covers Quarter One of 2016/207 (April to June 2016). 53 comments were collected in this period. Sentiment was mixed and the comments related to the following areas:

Discharge

Communication

Access to Services

Staff

Facilities and Surroundings

Treatment and Care.

No recommendations were made and no response mentioned in this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Discharge
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Aintree University Hospitals Trust

Details of people who shared their views

Number of people who shared their views
53
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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