Enter and view: Riverside Care Centre
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Healthwatch Lancashire conducted an Enter and View on Riverside Care Centre in Lancashire, a privately owned nursing home catering for residents who are aged over the age of 60 years and are affected by Dementia. The home is split into two areas with residents who have lower dependency needs occupying Riverside House and residents with higher needs occupying Riverside Court.
The visit was conducted on 29th August 2017 and was an announced visit which was arranged as part of Healthwatch Lancashire’s Enter and View schedule where 6 residents, 5 members of staff and one relative were asked for their views. A Person Centre Care observation was also undertaken for those unable to provide verbal feedback.
Observation by the enter and view representatives reported that:
There was a mixed response from residents in relation to their experiences of the home with the majority of respondents saying that they enjoyed the food and liked the staff but there was a lack of meaningful activities and “did not go out”.
The home needed minor maintenance and cleaning as there was a discernible odour throughout the home and also there was a lack of support and consistency from management due to a high turnover of leadership personnel.
As a result of this, the home received a negative overall rating where people wouldn’t recommend this home unless significant improvements were made. This is after the report stated that mainly for each area accessed, the home got a negative/neutral rating.
The comments received by residents and staff were also mixed with some positive and negative comments being made by the Enter and View team along with residents who offered their feedback.
Following this, a response was given by the service provider who addressed all the concerns and stated what has been done or the home intends to do to address these.