Intelligence and engagement report: Quarter 2, 2017

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Summary of report content

Heathwatch Wokingham Borough created this intelligence and engagement report to give an overview of the information they have collected in the quarter and details their past and planned engagement activities.

Summary Statistics include:

• 35 calls were made to the helpdesk 0118 418 1 418

• Average call time plus follow up is 30 minutes

• 95 stories received about 27 service providers

• Top categories: Communication & Quality Of Care

•They gave information signposting to 26 people

• 9 volunteers contributed 34 hours of their time

• They attended 5 community events including Kenyan Community Fun Day

• they raised awareness about the local decision to stop prescribing some over the counter medications and stop prescribing gluten free products

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General details

Local Healthwatch
Healthwatch Wokingham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Local analysis
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Public consultation and engagement
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
Sexual health

Details of people who shared their views

Number of people who shared their views
95
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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