Gateshead Annual event 2016 review

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Summary of report content

Healthwatch Gateshead held their annual event and AGM in October 2016. The first part of the afternoon was a listening event where people had the opportunity to share their experiences of using health and social care services in Gateshead with the people who plan and run services on their behalf.

Feedback from the event told them that, generally, people thought that they had been listened to by the decision makers in the room. Most people felt they had enough time to discuss their issues and some of the issues were addressed on the day and taken forward by the representatives of the various organisations.

The following recommendations were agreed at the event.

Recommendation 1 — Healthwatch Gateshead proirities were agrred as being: Carers, NHS Continuing Healtcare, Mental Health, Young People and End of Life.

Recommendation 2 — Gateshead Council Adult Social Care

Recommendation 3 — Newcastle Gateshead Clinical Commissioning Group

Recommendation 4 — Newcastle and Gateshead Clinical Commissioning Group

Recommendation 5 — Public Health

Recommendation 6 — North East Ambulance Service NHS Foundation Trust

Recommendation 7 — Queen Elizabeth Hospital

Recommendation 8 — Northumberland and Tyne and Wear NHS Foundation Trust

Details of the changes made as a consequence of the recommendations were detailed in the report.

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General details

Local Healthwatch
Healthwatch Gateshead
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Impact or Progress
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Parking and transport
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Other
Palliative/end of life care
Inpatient care/General inpatients
Hospital-based psychiatric care
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Ambulances and paramedics
Patient Transport and NEPTS
Name of service provider
Multiple

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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