Enter and view: Delves Court Care Home, Walsall
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Healthwatch Walsall conducted an Enter and View on Delves Court Care Home, Walsall, a privately owned nursing home catering for various levels of dementia. The visit was conducted on 24/10/17.
The visit was arranged as part of Healthwatch Walsall’s enter and view schedule.
Observation by the enter and view representatives reported that:
The residents appeared to be well looked after. The attention to personal care was much in evidence.
Capacity is 62, however at present,due to the refurbishment programme there were only 41 residents.
There was a strong focus on activities in the home, both on an individual and group basis facilitated by dedicated activity coordinators.
The current food hygiene rating is 3 which means generally satisfactory.
There is a strong emphasis on staff training and development within the home.
All of the feedback received was extremely positive.
The following recommendations were made:
Arrange follow up visit once home achieves full occupancy.
Tear off identification pass facilitating and indicating authorisation for visitors and contractors to be onsite.
Wheelchair access at tables could be improved to facilitate more than one at a time.
Private area away from rooms and communal areas to meet with visitors would be beneficial.
Develop a plan to achieve a 5 star food rating to provide confidence in the standard of food hygiene.
The provider replied and stated they were constantly reviewing procedure to improve care and purchasing new catering equipment.